Recoveries Process Re-engineering

Improvement of collection performance is essential for every credit granting organization. The matter of capability and efficiency of a company's collectors, systems and processes must be constantly and consistently addressed for new incorporations and old eliminations. Simply adding more staff or changing collection agencies in your collections department is not a practical solution. It does not guarantee efficiency either, as it only translates to more people functioning on antiquated and inefficient processes and systems. This is where CDM's automated and re-engineered recoveries solutions come in.

We work with our clients to determine their organization's recovery challenges to overcome, review of current processes and systems, tasks that can be automated, risks to avoid and rationale for re-engineering.

CDM's goal is to let your collectors spend as much time as possible contacting customers with past due accounts and not on day-to-day rudimentary tasks that can be automated. This translates to streamlining and automating current processes, thereby triggering marked performance gains.